Refund policy

Refund Policy

At Hot Girls Pilates Club, we are committed to ensuring your satisfaction with our products and services. Our refund policy is guided by the requirements of the Australian Consumer Law (ACL), which provides important rights and guarantees to consumers.

Change of Mind
We are unable to offer refunds or exchanges for change of mind. Please choose carefully and ensure the product suits your needs before making a purchase.

Consumer Guarantees Under ACL
Under the ACL, you are entitled to a replacement, repair, or refund if your product:

• Is faulty or has a major defect that makes it unfit for its intended purpose.
• Does not match the description provided at the time of purchase.
• Fails to meet acceptable quality standards.

Conditions for Refunds or Replacements
To qualify for a refund or replacement:

• You must notify us of the issue within a reasonable time of discovering the problem.
• Proof of purchase, such as a receipt or invoice, must be provided.
• The product must not have been damaged due to misuse, neglect, or unauthorized alterations.

How to Claim
If you believe your product is eligible for a refund, repair, or replacement under the ACL, please contact our customer service team via the customer service form. Include your order details and a description of the issue, and our team will assist you promptly.

This policy does not limit your rights under the ACL. For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.